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Privacy Policy

 

Privacy Policy

Last Updated: 08 September 2025

Vertical Gardens Direct ("we", "us", or "our") operates the website https://www.verticalgardensdirect.com.au (the "Service").

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our Service, you consent to the practices described in this policy.

Information We Collect

When you interact with our Service, we may collect the following personal information:

  • Name, email address, phone number, billing and shipping address.

  • Payment details (processed securely via third-party providers such as Shopify Payments, PayPal, Afterpay).

  • Account login details (if applicable).

  • Information about your purchases and interactions with us.

  • Information collected automatically through cookies, analytics tools, and remarketing technologies (e.g. IP address, browser type, device information, pages visited, time spent).

How We Use Your Information

We use your personal information for purposes including:

  • Processing and fulfilling orders.

  • Providing customer support.

  • Sending service updates, promotional offers, or newsletters (you may opt out at any time).

  • Personalising your shopping experience.

  • Conducting analytics to improve our website and services.

  • Meeting legal, tax, and regulatory obligations.

Cookies & Analytics

We use cookies and similar technologies to improve your browsing experience and measure website performance.

  • You can set your browser to refuse cookies; however, some parts of our Service may not function properly.

  • We use third-party tools (including Google Analytics and Meta/Facebook Pixel) to help us understand user behaviour. These providers may store data overseas.

Remarketing & Advertising

We use remarketing services to advertise to visitors who have previously interacted with our Service.

Shopify Hosting & Network Intelligence

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

When you visit or purchase from our store, your personal information is collected and processed by Shopify. In addition to providing core e-commerce services, Shopify may use your information, together with information from other merchants, to power advanced features known as Enhanced Services through a program called Shopify Network Intelligence.

Enhanced Services help protect, grow, and improve our business and the businesses of other Shopify merchants through features that incorporate data and information from customer interactions with our store, other merchants, and Shopify.

Your information may be processed or stored outside of Australia, including in the United States, Canada, Ireland, and Singapore. By providing your personal information, you consent to this transfer. We take reasonable steps to ensure Shopify and other overseas recipients handle your information consistently with the APPs.

For more details on how Shopify handles your personal information, please review Shopify’s Consumer Privacy Policy.

Disclosure of Personal Information

We may share your information with trusted third parties who help us operate our business, including:

  • Shopify and payment processors.

  • Shipping and logistics partners.

  • IT and analytics providers.

  • Marketing and advertising platforms.

We may also disclose your information:

  • To comply with legal obligations or law enforcement requests.

  • To protect our rights, property, or the safety of others.

  • In the event of a business transfer, merger, or sale.

Access & Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below.

Direct Marketing

We may send you marketing communications about our products and services. You may opt out at any time by:

  • Clicking “unsubscribe” in our emails,

  • Adjusting your account preferences, or

  • Contacting us directly.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. However, no data transmission over the internet can be guaranteed as fully secure.

Data Retention

We retain personal information only as long as necessary for business or legal purposes. When no longer required, we take reasonable steps to securely destroy or de-identify personal information.

Complaints

If you believe we have breached your privacy, please contact us with:

  • Your name and contact details,

  • Details of the issue, and

  • Any supporting documents.

We will investigate and respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

Children’s Privacy

Our Service is not directed at children under 15 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be notified on our website or by email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Vertical Gardens Direct
32 Keith Ave, Edithvale VIC 3196
Email: hello@verticalgardensdirect.com.au

 

 

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