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Christmas & New Year Delivery Dates

VIC, NSW and QLD

Our warehouses are located in Melbourne, which means if you're in a metro delivery area you should receive your order before Christmas if ordered before the 11th of December.

If you're in a regional area we recommend getting your order in no later than the 4th of December. 

SA, WA, TAS, ACT & NT

Orders for the above states should be in before the 4th of December and as early as the 27th of November for regional areas within these states.

Office Closures 

Our office will be closed from December 24th until Tuesday 29th December, and from the 31st December until the 4th January. We will operate with skeleton staff who will be monitoring email enquiries during this time, but our phones will be unmanned.

Warehouse Closures 

Many of our suppliers close over the Christmas and New Year period, opening again at various stages in early January. This means that our standard delivery times will most likely not be accurate. 

It's best to speak to our team to ask about proposed delivery dates specific to your order. Email hello@verticalgardensdirect.com.au to speak to our team. We'll be sure to get back to you within 1 business day.

We Can't Make Any Promises... Sorry!

As we are at the mercy of our couriers and warehousing partners we, unfortunately, can't promise that your order will arrive on time. We hate to say it but the reality is that things go wrong sometimes - that's life! But we can promise that we will do all we possibly can to ensure your delivery does arrive on time. 

Post Christmas Orders

This Christmas and New Year break we will be operating with skeleton staff. We will do our very best to get your orders dispatched as soon as possible however please understand that the courier network will also be running on Skeleton staff until the 4th of January when normal service will resume. 

Any orders made during the Christmas closure period should not be expected for delivery until after the 4th of January at the earliest.

We hope that you have a truly magnificent and safe festive season... we've all earn't it this year!

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