Lifetime Support
Lifetime Customer Support
We’re here long after your order arrives
When you buy from Vertical Gardens Direct, you’re not on your own once the box is delivered. If you ever need help with installation, setup, planting, or getting the most out of your product, our team is here to help, now and years down the track.
That’s what we mean by lifetime customer support.
What you can expect
- Practical advice for installation and setup
- Planting and care guidance for vertical gardens
- Help choosing compatible accessories or spare parts
- Troubleshooting if something isn’t working as expected
- Ongoing tips as your garden grows and changes
Whether you bought last week or years ago, you’re always welcome to get in touch.
Who this applies to
Our lifetime support covers all Vertical Gardens Direct products, including:
- Vertical garden systems and green walls
- Pots, planters and garden features
- Water features and water tanks
- Greenhouses and garden accessories
If it came from us, we’ll support you with it.
How to get support
Just contact us whenever you need help:
- Phone: 1300 832 527
- Email: hello@verticalgardensdirect.com.au
- Live chat: Available on our website
Hours: Mon–Fri, 9am–5pm (AEST)
Our promise
We want your garden to look great and keep working properly for years to come. So if you ever get stuck, need advice, or want to expand what you’ve already built, we’re here.
That’s the Vertical Gardens Direct difference.