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Frequently Asked Questions

Browse our range of frequently asked questions below or Contact Us if you can't find the answers you're looking for.

Have questions about Shipping or Returns? CLICK HERE


Where is Vertical Gardens Direct located?


Vertical Gardens Direct is located in Melbourne, Australia. We are an online-only business and do not have a showroom open to the public. All orders are shipped out of Melbourne. 


How do I get a shipping estimate?

Once you’ve found the product you would like to purchase, click Add to cart. From there you’ll be taken to your cart page where you can see the shipping calculator. Select your state and add postcode then click “Calculate Shipping”. The rate will be calculated for everything in the cart.


How soon can I get my product delivered?

We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.


Are you an authorised dealer?

 Yes, we are. Vertical Gardens Direct is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from


How can I place an order?

How to order online: Find a product you'd like to buy on our website and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our customer service staff members will contact you either by email or phone before we process your order.


How to order by phone: Our expert staff will help you select your product based on your individual requirements. We only stock the best products and have the most competitive prices to ensure that you'll be completely satisfied with every purchase you make. If you feel comfortable, go ahead and place your order online. But, feel free to give us a call if you need assistance.


Ordering by Email: If you want to place your order through email, send us an email to and one of our staff members will get back to you as soon as possible with an invoice for your order.  Please include the product, any options or upgrades that you might require and your full address for delivery.


Can you deliver to a POBox?

No. We must have a registered address to ship to. We cannot deliver to a P.O Box.


Can I pick up my product?

Some items can be picked up directly from the warehouse upon request before ordering. Please Contact Us to see if the item you want can be picked up.


When will I be contacted to confirm my order?

Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.


How do I check the status of my order?

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.


Do you have a printed catalogue?

Our website works as our online catalogue. If you are unable to find what you are looking for please call or email us at


Will I receive a warranty?

Because we are an authorised dealer for all the products we carry, you will receive full manufacturer warranties for everything that you purchase. Please check the manufacturer's website directly for their specific warranty terms and feel free to contact us if you need assistance filing a warranty claim with the manufacturer.


If you haven't found the answers you're looking for, Contact Us

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