30 Day Easy Returns
30 Day Easy Returns:
We want you to feel confident knowing that you are getting the best product and that it is right for you. That's why, if you decide that our products are not suitable for you within the first 30 days of receiving the item(s), you may return it for a full refund of the purchase amount (excluding any delivery or return delivery fees incurred).
Head to our Returns Center to initiate a return.
Please note that a condition of our 30 Day Easy Returns policy is that items must be unused and in their original packaging. Any items that indicate they have been used will be excluded from refund eligibility.
Custom made items/products are ineligible for returns.
Please note: Vertical Gardens Direct will only accept the return of your full order, we will not accept partial returns of your order due to incorrect measurements or calculations. Please take the time to measure your area correctly to ensure you avoid over-ordering.
Damaged or Defective Product:
In the case that upon inspection of your product, you find that you have received an incorrect product, or you find it to be damaged please make sure to keep the original packaging and contact us as soon as possible by emailing returns@verticalgardensdirect.com.au or calling 1300 832 527. Let us know the issue as well as your order number and contact details. If possible, please attach several photos of the product. After approval, we will replace the item(s) or issue a refund depending on your preference. We will organize the return postage of the product/s and you will not be required to pay the cost of returning the items.
Order Cancellation:
All order cancellations due to change of mind before an order has been shipped or processed are not subject to any cancellation fees. All order cancellations due to change of mind after your item(s) have been shipped or processed but before receipt of the item(s) may be subject to a $50.00 handling and restocking fee as well as the return shipping costs. You may elect for us to organize and book a courier to return the item(s) to us, in which case the courier fee + handling and restocking fee will be deducted from the total purchase amount refunded to you.
Please take the time to ensure you are ordering the correct type and quantity of product for your requirements. Vertical Gardens Direct holds no responsibility for any customers ordering the incorrect quantity or style of product, even if it is based on our recommendations.
